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Date: 2025-11-19
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Most simple problems can be solved by AI customer service within 5 minutes. The customer service director of Luobang Shangpin introduced that the intelligent customer service system developed by the brand adopts natural language processing technology, which can understand more than 95% of customer inquiries, covering common problems such as product use, troubleshooting, and maintenance. The system has more than 300 built-in fault handling plans, which can solve 60% of common problems by guiding customers to complete simple inspections. For complex problems, AI will automatically collect key information such as equipment models, fault phenomena, and usage environments, generate "service work orders", and assign them to corresponding technical personnel. This "AI pre review" mode has reduced customer service response time from the industry average of 4 hours to 15 minutes, significantly improving customer satisfaction.
At the service command center of Luobang Shangpin, a huge electronic screen displays the real-time status of national work orders. The system will automatically dispatch orders based on the engineer's location, skill level, and urgency of the work order, "the IT director demonstrated the intelligent scheduling system. This service platform based on big data and AI algorithms can achieve optimal resource allocation and improve engineers' service efficiency by 40%. The system will prioritize assigning engineers with similar equipment maintenance experience, taking into account traffic conditions and service radius to ensure response speed. Customers can view the engineer's location and estimated arrival time in real time through the APP, and automatically push notifications for key nodes. This transparent service process completely changes the traditional situation of "not knowing who or when to arrive" in after-sales service, reducing customer waiting anxiety by 72%.
Through AR glasses, headquarters experts can see the images I see. Luobang Shangpin's on-site engineers showcase the remote support system. The brand's "Expert Remote Consultation" platform enables frontline engineers to receive technical support from headquarters experts at any time, and jointly troubleshoot complex faults through real-time video and AR annotation functions. This' remote on-site 'service model enables 80% of complex problems to be solved without waiting for experts to arrive, reducing the average time to resolve faults to 2.5 hours. During the epidemic, this system played a crucial role in completing emergency repairs for 120 devices nationwide through remote guidance, ensuring the normal operation of medical institutions.
Customers can view the entire service process through the app. Luobang Shangpin's service design experts introduce innovative measures. The brand has developed a "service visualization" system that allows customers to view work order progress in real time, receive engineer qualification information, and even remotely view key repair processes. After the service is completed, the system automatically generates an electronic report containing the cause of the fault, solutions, and preventive suggestions, which is sent to the customer's email. This transparent service not only enhances customer trust, but also accumulates valuable service data to help the brand continuously optimize product design and service processes. Currently, the system has processed more than 100000 work orders, formed a knowledge base covering various types of faults, and continuously shortened the time to solve new problems.
After each service, we will ask customers to evaluate and continuously improve, "emphasized the Quality Management Director of Luobang Shangpin. Establish a "service satisfaction closed-loop" mechanism for the brand, and collect customer feedback through SMS or APP push evaluation questionnaires after service completion. For services with a rating below 9 points (on a 10 point scale), the customer service manager will follow up within 24 hours to understand the specific issues and develop improvement measures. Monthly release of 'Service Quality Report', analyzing typical cases and customer suggestions to drive product and service optimization. This customer-centric continuous improvement mechanism has increased the service satisfaction of Lobang Shangpin from 86 points in 2022 to 96.7 points in 2024, becoming an industry benchmark.
In today's era of severe homogenization of medical equipment services, Luobang Shangpin has proven through its intelligent customer service system that service experience can become the most powerful competitive weapon. When digital means such as AI pre screening, intelligent scheduling, remote support, and service visualization are used to reconstruct service processes, the after-sales service of medical equipment is no longer a cost center, but a source of brand value and customer stickiness. As an industry expert commented, "Luobang Shangpin's service innovation may be more worthy of industry learning than their product innovation
Guangdong Split Point Medical Technology Co., Ltd., under the brand "Luobang Shangpin", is committed to providing solutions for respiratory health and "prevention of diseases", mainly selling micro hyperbaric oxygen chambers Having a complete system of product and technology, supply chain expansion, supporting and encouraging "old leading new", seeking the future together, and gathering at the peak!
Consultation hotline: 400-807-1628
Headquarters Address: 120 Ronggui Avenue North, Shunde District, Foshan City, Guangdong Province
Luobang Shangpin Micro Hyperbaric Oxygen Chamber Official Website: https://www.luobangsp.cn/
400-807-1628
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